Frequently Asked Questions

We’ve listed below some of the most common questions that customers ask about our service and what support and assistance we can offer.

Click on the questions below to find what you’re looking for:

Fuel cards work like a bank or store card, however you only use them for buying fuel. You get a PIN for security, use your card(s) to buy on credit, and afterwards you pay a single invoice for all of your fuel transactions each week. You can also choose from a variety of different fuel cards and pricing tariffs to suit your requirements.

Fuel cards work like a bank or store card, but do not have a chip. They do have a magnetic strip on the reverse however, which allows fuel card providers to capture the data on the card’s usage, while a PIN number provides a unique validation method.

Every fuel card has a set of network of sites where it can be used, but some cards can be used across multiple networks. Fuel card networks can provide local, national or international coverage depending on your requirements.

Find your nearest filling station using our innovative fuel station finder, E-route

You pay at the till as you would with any other payment method. The cashier will swipe your fuel card and either ask you to enter your four-digit PIN number or sign for the transaction. Sometimes, you may be asked to do both and the cashier may also ask for your vehicle registration number and mileage for extra validation. The transaction will then be logged on your account and appear on your next weekly invoice.

Unfortunately, our fuel cards are not currently accepted by ‘Pay at Pump’ terminals.

To find out how to pay for fuel with a fuel card, click here

Most of our fuel cards are PIN protected and are a much safer payment method than cash. What’s more, you can set fuel alerts in Radius Velocity to ensure you are notified of any suspicious transactions.

To find out how to set alerts in Radius Velocity, click here

Fuel cards can provide huge benefits for businesses that use vehicles on a daily basis. Operating a fleet requires seamless organisation and efficiency and using fuel cards facilitates this. Just some of the benefits are:

  • A convenient way to pay for fuel
  • Increased security and a safer alternative to carrying cash
  • Better control of fuel expenses
  • Significantly reduce mundane invoicing admin

You can read about the benefits of using fuel cards in more detail by clicking here

Yes. You can have multiple fuel cards within your UK Fuels account. In some cases, you can also have multiple different brands of fuel cards within your account.

If one of your fuel cards is lost or stolen, you can put it on stop easily using our free-to-use online account management portal, Radius Velocity.

To find out how to put cards on stop in Radius Velocity, click here

Depending on which fuel card you have, you may be able to purchase petrol with it. If you would like to find out whether you can purchase petrol with your fuel card(s), or find out more about our deals on petrol, please call our Customer Services team on 0344 880 2468

Our Fleetone REV card gives you the ability to fuel or charge your vehicles easily with one card, combining your fuel and charging costs in one invoice. The card itself has an RFID chip in it, which means you can make contactless payments at charging points. What’s more, our charging point network has over 4,000 charging locations across the UK.

To find out more about our Fleetone REV card, click here

Yes. You can order new cards easily using our online account management platform, Radius Velocity.

To find out how to order new cards in Radius Velocity, click here

You can view your invoices in our online account management portal, Radius Velocity. You can access and manage all your invoices in one convenient place, reducing the time and cost of administration and freeing up your time to focus on running your business. You can also download and export your invoices from Radius Velocity.

To find out how to view your invoices in Radius Velocity, click here

Yes. You can view the PIN numbers for your fuel card(s) easily using our online account management platform, Radius Velocity.

To find out how to view your PIN numbers in Radius Velocity, click here

You can apply for a fuel card using our online application form by clicking here

If you have any queries regarding your account, please contact our Customer Services team on 0344 880 2468 or email info@ukfuels.co.uk

To find out how contact us through Radius Velocity, click here