How are we different from other fuel card companies?

Not convinced we are any different to other fuel card companies? Take a couple of minutes to have a look at our video, filmed with our real staff at our Burnley offices, and you will see we are much more than your average fuel card company. Then put us to the test – give us a call! We are sure we will find the right card for you the first time around.

Show Video Transcript

Welcome to UK Fuel Cards. Every week we speak to thousands of companies about on the road refuelling requirements. Our teams in Burnley and Berwick-upon-Tweed have decades of experience.

But we are different; we aim to provide a better service to our customers than any other fuel card company.

UK Fuel Cards are regarded as one of the best in the industry. The staff always work towards three company values: commitment, shared purpose and continuous improvement.

To constantly provide the best service possible, we heavily invest in staff training. This particular session is all about the importance of listening to the customer.

Many fuel card companies favour a particular brand; UK Fuel Cards don’t. We understand every customer has different needs, so we listen and offer the right card the first time around.

Here I am with the new business advisors; each has two screens. One has a road map, the other an interactive guide. This helps the advisors suggest the best card for each customer.

Kimmy is talking to a customer who gives his drivers cash for fuel and they keep losing their receipts. Current research shows that a quarter of company claims are without a valid receipt. This means that companies can’t claim back their VAT. With our cards you receive a VAT-approved invoice for your weekly usage so that you can claim every penny of the VAT you are owed. Over 1 in 4 mileage claims without a receipt are falsely inflated by the driver.

We stamp out this possibility of fraudulent claims. Our secure transactions mean you only pay for the fuel you've bought and nothing else.

As the price of oil rocketed in recent years, we all know how expensive diesel has become, especially if you need to refuel on motorways. As well as offering pump price cards, we also offer commercial rate cards. These mean we can offer competitive prices compared to the national average, so you won't have to face any more high motorway prices.

This is the customer service section. Oli is on the phone to a customer who has a depot in Leeds. They have a second depot about to open in Southampton, and as he needs different cards for both depots, Oli will be offering him a unique service. Instead of separate accounts for each card brand, we can link them together so customers only process a single invoice and payments. It saves time - and time is money.

And with our free online management tool, Velocity, customers can report on fuel spent, see invoices and run reports.

We also have the facility to offer accounts to companies that may have struggled to get credit elsewhere. Plus we also offer fuel cards that can be used across Europe as well as the UK.

Today we’ve shown you a few ways that we can help your business. If you want to find out more take a look around our website, complete an enquiry form or give us a call.